Privacy Policy

1. Introduction

This Privacy Policy explains how Sage Infrastructure Solutions Group Inc. ("Sage ISG", "we", "us") collects, uses, discloses and protects personal information through our website, sageisg.com. We are based in Calgary, Alberta, and we handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

If you have any questions about this policy or how we handle your information, or want to make a request about your personal information, please use our Privacy Request form.

2. Information We Collect

We collect only the information we need, and most of it comes directly from you:

  • Contact requests: when you complete our contact form, we collect your first and last name and email address and, if you choose to provide them, your phone number, company name and details of how we can help. Our quote and assessment request forms also ask about the size and scope of the work, so that we can prepare a quote.
  • Meeting bookings: when you book a call through our website, we use your name, email address and the answers you give to schedule a Microsoft Teams meeting with our team.
  • Direct communication: if you email or call us, we keep the information you share so that we can respond.
  • Website usage: when you visit our website, we record limited technical information, such as the pages you view, the site that referred you and your browser and device type, to understand how our website is used and to keep it secure.

3. How We Use Your Information

We use personal information to:

  • respond to your enquiry and provide the services you request;
  • understand, in aggregate, how our website is used so that we can improve it;
  • protect our website, our forms and our visitors from spam, abuse and security threats; and
  • meet our legal and regulatory obligations.

We do not sell, rent or trade personal information, and we do not use it for advertising or to build profiles of you.

4. Website Analytics

We measure how our website is used with an analytics service that we host and operate ourselves. It does not use cookies, does not follow you across other websites and does not share data with anyone else. It produces aggregate statistics and is not used to identify individual visitors.

If your browser sends a "Do Not Track" signal, we do not record your visit.

5. Cookies

We do not use cookies for analytics, advertising or social media tracking, which is why our website does not ask you to accept cookies.

Our website, and the security service that protects our forms, may use strictly necessary cookies or similar technologies to deliver pages securely and to block automated spam. These do not track you across other websites. You can block or delete cookies in your browser settings; our website will continue to work.

6. Service Providers and Disclosure

We do not share personal information with third parties for their own purposes. We use a small number of technical services to deliver our website:

  • Cloudflare Turnstile checks that form submissions come from a person rather than an automated program. To do this, it processes technical information about your browser and connection.
  • Microsoft 365 hosts our team's email, calendars and Microsoft Teams meetings. When you book a call, your name, email address and answers are included in the meeting invitation, and Microsoft sends the invitation to you.
  • Our Contact Us page includes an interactive OpenStreetMap map, which is loaded from OpenStreetMap's servers. They receive your IP address and browser information.

These providers may process information outside Canada. We may also disclose personal information where the law requires it, or where it is needed to protect our rights, our clients or the security of our systems.

7. How Long We Keep Information

We keep personal information only as long as we need it for the purpose it was collected:

  • Contact form submissions are deleted automatically after 12 months, unless your enquiry leads to an ongoing business relationship, in which case we keep the information as part of our business records.
  • Website usage statistics are kept in aggregate; the underlying visit data is kept for no longer than 25 months.
  • Emails and other correspondence are kept for as long as needed to respond to you and to meet our legal and record-keeping obligations.

8. Your Rights and Choices

At any time, you can:

  • ask what personal information we hold about you and how we use it;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information, where we are not required to keep it; and
  • raise any concern about how we handle your information.

To make a request, please use our Privacy Request form. We will respond within 30 days, and we may first need to confirm your identity.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta. If you are in the European Union or the United Kingdom, you may also have rights under the GDPR and can contact your local data protection authority.

9. Security

Our website is served only over encrypted HTTPS connections. Access to personal information is limited to the employees who need it to respond to you or provide our services, and the systems that store it are protected by administrative, technical and physical safeguards.

No method of transmission or storage is completely secure, but we work hard to protect your information. If a breach creates a real risk of significant harm, we will notify you and the relevant authorities as the law requires.

10. Links to Other Websites

Our website contains links to other websites, such as our social media pages. We are not responsible for the content or privacy practices of those websites, and we encourage you to read their privacy policies.

11. Children

Our website and services are intended for businesses and organizations. We do not knowingly collect personal information from children under the age of 16.

12. Changes to This Policy

We may update this policy from time to time. The date below shows when it was last revised. If we make significant changes, we will highlight them on this page.

13. Contact Us

The quickest way to reach us about privacy is our Privacy Request form. You can also write to or contact us at:

Sage Infrastructure Solutions Group Inc., Attn: Privacy Officer, Suite 205, 2725 12 St NE, Calgary, AB T2E 7J2

Email: info@sageisg.com

Phone: +1 (855) 531-0135

Last Updated: October 24, 2026

Classification: TLP:CLEAR