Security Incident Management
Rapid Response and Expert Support for Your Organization's Critical Moments
In today's interconnected world, cyber threats are an unfortunate reality for businesses of all sizes. A prompt and effective response to security incidents can make all the difference in minimizing the impact of a breach or cyberattack on your organization. Sage Infrastructure Solutions Group's Security Incident Management services provide round-the-clock support, ensuring that you have immediate access to expert assistance when you need it most.
Our customizable 24/7 support line provides direct access to our team of skilled security professionals, ready to assist your organization throughout the incident response process. We offer service level agreements (SLAs) that cater to your organization's specific needs, ensuring a rapid, personalized response to help you swiftly contain, investigate, and recover from cybersecurity incidents.
How the retainer works
An incident response team on retainer
Security Incident Management is a retainer-based service. You decide how many incident response hours you want to keep in reserve, and our team is ready to respond the moment you need us, with no procurement delays in the middle of an incident.
Choose your hours
Pick how many incident response hours you want to retain our team for over the term of your retainer.
We stay ready
Our team is available to your organization around the clock, with response times set in your service level agreement.
Call us when something happens
Contact our 24/7 support line and we start working on the incident straight away. Time spent on your incident is drawn down from your retained hours.
Track every hour
See how many hours you've used and how many remain at any time in our drawdown customer portal.
Unused hours don't go to waste
Hours you never needed become other security work
A quiet year is the best outcome, and it shouldn't cost you the value of your retainer. Hours used for incident response count at their full value. At the end of your term, 80% of any hours you didn't use become credit for our other cybersecurity services and products.
A 20% availability fee applies to unused hours. It covers the cost of keeping our staff available to respond under your retainer throughout the term. For example, if 50 retained hours go unused, you have 40 hours to apply to other services or products.
Drawdown customer portal
Always know where your retainer stands
Retainer customers can track their incident response entitlements in the drawdown view of the Sage ISG customer portal, so you never have to ask how many hours you have left.
Hours retained
The incident response hours included in your retainer.
Hours used
Time drawn down for each incident we handle for you.
Hours remaining
What is still available to your organization this term.
Redemption
The 80% of unused hours you can put toward our other services or products after your term ends.
FAQ
Retainer questions, answered
How many hours should we retain?
It depends on the size of your environment, how much of your incident response you handle in-house, and your appetite for risk. We'll help you choose a number that fits.
What happens to hours we don’t use?
Every hour used for incident response counts at full value. At the end of your term, 80% of any unused hours can be redeemed for our other cybersecurity services or products for up to a year. The other 20% is an availability fee that covers keeping our team ready to respond during your term.
How do we track our hours?
Sign in to the Sage ISG customer portal at login.sageisg.com. Its drawdown view shows the hours you have retained, used and remaining, and what is available to redeem.
How quickly will you respond?
Response times are set in your service level agreement, and our 24/7 support line gives you direct access to our team whenever you need us.